Do you want to close your casino account and delete your data? Below you will find a clear, EU GDPR compliant guide considering responsible gaming principles: what to do beforehand, how to submit a request, what alternatives exist (pause, limits, ban) and how to check that the account is indeed closed.
Prerequisites
Balance/bonuses, pending withdrawals
- Balance: make a withdrawal before submitting the closure request; you cannot log in to a closed account later.
- Bonuses: active bonuses/promotions are generally canceled upon closure; unrealized bonus winnings will not be counted.
- Pending withdrawals: let them be processed to completion; ask customer support for written confirmation that the withdrawal will continue after closure.
KYC completion and closing payment method
- KYC (Know Your Customer): complete the KYC process (identity verification document, address, payment method ownership confirmation), otherwise the withdrawal may be delayed.
- Payment methods: ensure you have access to the account/card used; if necessary, update the payment channel before closure.
Closure Process
Account closure request (support/ticket)
- Open the casino customer support (live chat, email or “Submit a ticket”).
- Clearly state: “I wish to close my account” and request “permanent closure” if that is your goal.
- Include username, registered email and indicate that you do not wish to receive marketing (opt-out).
- Request written confirmation regarding the closure, balance, and pending withdrawals.
Data deletion (GDPR, logs)
- Submit a separate GDPR deletion request (Right to Erasure), referencing the General Data Protection Regulation (art 17).
- Note: the operator may retain minimal data as required by law (e.g., anti-money laundering and counter-terrorism financing rules, accounting) for a specified period.
- If desired, also request a copy of the data (Data Access Request) and a summary of logs (logins, transactions) before deletion.
- Recipient: customer support or data protection officer (DPO); request official confirmation with deadlines.
Alternatives
Pause, limits, ban
- Pause (time-out): temporary closure for 24 hours to 30 days; a quick solution to halt impulsive behavior.
- Limits: deposit, bet, and time limits help maintain control.
- Ban: self-exclusion from a specific operator or a formal gambling ban (applies to all Estonia licensed operators). Also, check reliable casinos and account-free solutions with responsible gaming practices.
After Closure
How to check that the account is closed
- Confirmation: you will receive an email/ticket update; save it.
- Login test: when trying to log in, it should display the message “Account closed”.
- Marketing: check that marketing emails have been stopped; if necessary, request removal from mailing lists.
Reopening and conditions
- Reopening: some operators allow reopening after a waiting period and additional KYC; during self-exclusion or formal ban this is not possible.
- Conditions: a risk assessment, setting limits, and confirmation that there are no signs of problem gambling may be required.
Quick summary: withdraw your balance, complete KYC, submit a clear closure request and GDPR deletion request; if you need full protection, use self-exclusion or a formal ban. Check for confirmation in your email and the login ban.
Korduma Kippuvad Küsimused
Is closure irreversible?
Permanent closure is irreversible, while a temporary pause ends automatically after the chosen period.
Can data be deleted under GDPR?
Yes, you can request deletion (art 17), but minimum data required by law (e.g., AML/accounting) may be retained until the deadline.
Is the balance automatically transferred?
No; submit a withdrawal and ensure that KYC is completed—then the balance will be paid out according to the rules.
How quickly does closure take effect?
Generally immediately after customer support confirmation, but processing of pending withdrawals may continue on separate timelines.
