Gambling is entertainment, but the principles of responsible gambling help ensure that it remains a fun and safe activity. In Estonia, gambling is regulated by the Gambling Act and supervised by the Tax and Customs Board (EMTA). Below, we explain what responsible gambling means, what tools players can use, and how the state ensures their protection.
Definition and Purpose
Player Protection, Risk Reduction, Informed Choices
Responsible gambling means conscious and controlled participation in gambling activities, aiming to avoid addiction, financial difficulties, and psychological problems. At its core is player protection – players should understand the risks, be able to set limits, and make informed decisions. The goal is not to ban gambling but to ensure that playing is a safe and moderate pastime.
The Role of EMTA and Operator Obligations
EMTA supervises all gambling operators licensed in Estonia. Operators must ensure that players can set limits and use self-exclusion tools. EMTA also manages the national remote gambling restriction register, where players can voluntarily register to block access to all Estonian licensed casinos.
Personal Limits and Tools
Deposit, Bet, and Loss Limits
The responsible gambling system allows players to set limits on how much money can be deposited or lost on their gambling account daily, weekly, or monthly. These deposit, bet, and loss limits help maintain control over one's budget and prevent excessive spending. When the limit is reached, the system automatically blocks new transactions until the next period.
Time Limits, “Reality Check”, Breaks
In addition to financial limits, time limits can be set to help control the amount of time spent gambling. A “reality check” is a notification that reminds the player how long they have been playing after a certain period. It is also possible to take a break for a day, week, or month to restore balance and avoid excessive gambling.
Self-Exclusion and Casino Ban
How to Apply, Duration, Scope (Online/Offline)
In Estonia, anyone can add themselves to the EMTA self-exclusion register. This can be done through the e-MTA portal or in person at a service office. The ban period is a minimum of 6 months and a maximum of 36 months. The ban applies to both online casinos and land-based gaming venues. The ban only ends upon the player's request after the specified period has passed.
What the Ban Affects (Accounts, Promotions, Withdrawals)
When self-exclusion is activated, all active accounts with Estonian licensed operators are blocked. The player cannot participate in promotions or make deposits. However, the money in the account remains available for withdrawal. During the ban, casinos are not allowed to send marketing messages or offers that could influence the player.
Operator Obligations
KYC/AML, Age Verification, Identification of Vulnerable Players
All operators licensed in Estonia are required to implement KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures. This means verifying the player's identity and age and assessing the risks of money laundering. The operator must identify vulnerable players – for example, those who make repeated large deposits or show signs of addiction – and offer them assistance or impose limits.
Clear Terms and Visibility of Support Information
A responsible operator must publish clear terms on their website, including information about setting limits, self-exclusion, and support resources. Additionally, every site must have a visible link to “Responsible Gambling,” directing players to counseling and support services. Transparency and easily accessible information are part of the operator's legal obligations.
Support and Counseling
Support Lines, Counseling Services, Debt Counseling
In Estonia, the Gambling Addiction Counseling Center operates, providing free support for the prevention and treatment of gambling addiction. Additionally, help can be obtained from local debt counselors and psychologists. Support lines and e-counseling are
Frequently Asked Questions
How to set a deposit limit on my account?
A deposit limit can be set in your casino account settings or through customer support by choosing an appropriate daily, weekly, or monthly limit.
Can the operator impose limits on me without my request?
Yes, the operator can impose limits if they identify risk behavior or signs of a vulnerable player.
Is self-exclusion irreversible during the validity period?
Yes, self-exclusion is irreversible during the validity period and cannot be canceled before the end of the term.
Where to find free help for gambling problems in Estonia?
Free help for gambling problems is provided in Estonia by the Gambling Addiction Counseling Center and local government debt counselors.
